CUSTOMER SERVICE

CONTACT US

Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at: info@awesomesneakers.com

or fill in our contact form:

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I’ve found the sneakers I want but can’t select my size

Check the Shoe Size Chart: Go to the product page and click on the shoe size chart. This will display the available sizes, which might be in UK, EU, or US measurements.
Consider International Sizing: If you wear a size that is often not available online or in physical stores, check for international sizing standards.
Use Size Guides: Many online stores provide size guides to help you determine the correct size. Follow these guides to ensure an accurate fit.

Can I track my order ?

Check Shipping Confirmation Email: After placing your order, wait for a shipping confirmation email. This email will contain details and a tracking number for your order.
Visit Courier's Website: Use the tracking number to visit the courier's website mentioned in the email. There, you can enter the tracking number to monitor the status of your order 24/7.
Check Order Tracking Tool: Some platforms, like Pitney Bowes, provide their own tracking tools. You can enter multiple tracking numbers at once on such platforms.
Allow Processing Time: Tracking information may become available 1–5 business days after placing the order, depending on the chosen shipping method.

Which methods of payments can I use?

Stripe Guide: Stripe provides a comprehensive guide that lists different types of payment methods. It covers a wide range, including credit cards, digital wallets, and other online payment options.
Klipfolio FAQ: Klipfolio accepts Visa, Mastercard, or American Express credit cards, as well as PayPal for payments.
Pair Networks Knowledge Base: Pair Networks accepts various payment methods; however, specific details are not provided in the search results. It's recommended to refer to the Pair Networks knowledge base or contact their support for precise information.
Google Workspace Admin Help: Google Workspace accepts credit cards and bank accounts for payments. The provided link contains information on using credit cards and bank accounts to pay for Google services.

Is it safe to order online?

Check Website Security: Look for secure websites with "https://" in the URL and a padlock symbol.Ensure the website uses encryption to protect your personal information.
Verify Seller Legitimacy: Research the online store's reputation. Check for contact information, including a physical address and customer service details.
Use Trusted Payment Methods: Opt for secure payment options like credit cards or trusted payment platforms. Avoid sharing sensitive information through email or unsecured platforms.
Read Reviews and Ratings: Check customer reviews and ratings for the product and seller. Look for feedback on the shopping experience and product quality.
Keep Personal Information Private: Be cautious about sharing unnecessary personal details.Review the privacy policy of the website.
Keep Records: Save confirmation emails, receipts, and order details. Use strong, unique passwords for online accounts.

Can you give me more information about the sneakers?

Check Manufacturer's Website: Visit the official website of the sneaker manufacturer. They often provide detailed information about materials, design, and technology used in their sneakers. This ensures you get accurate and comprehensive details about the product.
Review Customer FAQs: Frequently Asked Questions (FAQ) sections on websites, like Yazzy's Snazzy Sneakers, may contain specific details about their products, including customization options, pricing, and unique features.

Part of my order is missing

Check for Multiple Shipments: Verify if your order was fulfilled by multiple stores or if it is arriving in separate shipments. Some items may be dispatched from different locations.
Review Packing Slip: Check the packing slip included in the package against your order confirmation for any discrepancies. It may provide information about items dispatched separately.
Track Your Package: Go to the order details or tracking information provided by the retailer. Ensure all items are marked as shipped, and check for the expected delivery dates of each item.
Contact Seller or Retailer: If you've confirmed that an item is missing, reach out to the seller or retailer through the appropriate channels. They can assist you in locating the missing items or provide further instructions.

You’ve sent me the wrong items

Contact the Seller or Customer Service:
Reach out to the seller or the company's customer service as soon as possible. Clearly explain that you received the wrong items in your order. Include order details such as order number, item names, and any relevant information.
Attach photos if possible, showcasing the received items and packaging.
Request a Replacement or Refund: Request a replacement for the correct items or a refund for the mistaken items.
Be Timely: Act promptly to resolve the issue within the specified time frames, often within 30 days.
Document Communication: Keep a record of all communication with the seller, including emails or chat transcripts.

Delivery - How much is it and how long does it take?

Expect your shipment in 3-5 Business Days, unless you ordered Overnight or Second Day.